FREQUENTLY ASKED QUESTIONS

What is the best way to contact the Long Beach Oktoberfest?
Due to the volume of ticket sales, the best way to contact is to complete the contact information form. (include your phone number)

DID NOT RECEIVE CONFIRMATION
I did not receive a confirmation email?
Please first check your spam/junk folder.
If not complete contact information form. (include your phone number)

If you still do not receive your email confirmation after it has been resent, you can use your order printout and go to Will Call with appropriate I.D. for verification.

DUPLICATE ORDERS
I received two confirmations?
Only duplicated orders will be refunded. Select reply to the confirmation email you wish to cancel and state that it is a duplicate order. You will be sent confirmation of cancellation shortly thereafter. It may take up to 3 days to be recorded on your credit card account.

PROBLEMS WITH ORDERING ONLINE
I click SUBMIT on my order, but nothing happens?
1. Verify all information entered is correct.

2. Look for a Warning Sign with an Exclamation Mark that is indicating an error for that line of information.

3. Make sure ALL information is filled in. IF NOT, the order cannot be processed. That includes questions being asked such as “What Date You Are Attending?” and “How Did You Hear About Us?”.

4. Make sure your credit card is MasterCard, Visa or Discover. We DO NOT ACCEPT American Express.

5. If you are still having problems, complete contact information form (include your phone number).

CHANGE DATE OF TICKETS
I ordered tickets for Saturday, but I want to change it to Sunday, etc...?
ALL TICKETS ARE GOOD FOR Friday, Sept. 23rd; Saturday, Sept. 24th; Sunday, Sept. 25th; Thursday, Sept. 29th; Friday, Sept. 30th; Saturday, Oct. 1st; or Sunday Oct 2nd. You need not to contact us. We ask for which day you plan on attending so that we can estimate the amount of beer and brats to have on hand for that day. You can use your tickets on any day of the festival for a one time redemption.

DOGS
Can I bring my dog to the festival?
Sorry, no pets are allowed in the festival site (except for service animals).

CONTACT US

IF YOU WANT TO CONTACT LONG BEACH OKTOBERFEST FOR QUESTIONS, TICKETS, REQUESTS AND INFORMATION, PLEASE COMPLETE THE CONTACT FORM BELOW. Email is continually monitored even after business hours.


Please be sure to review FREQUENTLY ASKED QUESTIONS on the left colunm of this page before contacting us. Most likely your question will already have been answered such as DUPLICATE ORDERS, DID NOT RECEIVE CONFIRMATION, WANT TO CHANGE DATE OF TICKETS.

 

The Long Beach Oktoberfest

Corporate Office: 539 E. Bixby Road, Long Beach, CA 90807
Telephone: 1.562.495.5959   Facsimile: 1.562.495.5961

Press Inquiries Media Only (complete below form) OR:
Call Press Agent Firm: John Forrester at 1.323.702.3684 

Thank you for your interest in The Long Beach Oktoberfest! We look forward to answering any questions you may have.

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